Why haven't I heard back from the support team after submitting a ticket?

We're sorry if this happened! Our support agents usually respond within 24 hours on the working days (Monday to Friday) or 72 hours on the weekends (Saturday to Sunday). However, it might take even more time, depending on the type/difficulty of your request.

If you haven't heard from us at all, please;

• check the Spam folder of your Inbox;
• search for “[e-mail]” in your Inbox;
• contact your email provider to make sure our reply wasn't blocked on their end.